Help
Questions and answers
If the answer isn't here, write to support@family-agreements.app. The developer answers personally: maybe not right away, but with a real answer.
Getting started
What do I need to get started?
An adult needs a phone or tablet and an email address. A child needs a separate device with a camera, but not an email address: they open Family Agreements on it and scan the QR code on the adult's screen. For now the app installs from Google Play on Android 8.0 or newer; the iPhone version is being prepared for the App Store.
How long does setup take?
Usually an evening is enough: sign up, add your child with a QR code, and create the first task and the first reward — there are ready-made ones for both. Each step takes a few taps.
My child has no phone of their own. Does this still work?
Only if the child has another device with a camera, such as a tablet. A child joins the family by scanning a QR code on the adult's screen, so you need at least two devices: one for the adult and one for the child.
Does the app work without internet?
No. The family's phones share data over the internet, so both the adult and the child need to be online. There's no full offline mode.
Is there a version for iPhone or for the browser?
The iPhone version is being prepared for the App Store; a link to it will appear here as soon as it is out. Until then, Family Agreements installs from Google Play on Android 8.0 or newer. There is no browser version.
Children and safety
Does a child need an email, a phone number or a Google account?
No. An adult creates the child's profile, and the child signs in with a QR code. The app doesn't ask a child for an email address, a phone number or access to contacts.
Why does the app need the camera?
Only to scan a QR code shown by an adult — when a child joins the family, signs in again on their device or confirms deleting their profile. The app doesn't record video, save pictures or send anything from the camera to a server.
Can a child talk to strangers?
No. There are no chats, feeds, comments, friends or any way to see another family. Everything a child sees was created by the adults in their own family.
Are children compared with each other?
There are no rankings or leaderboards for completed tasks — we decided that on purpose. The only place a child sees their siblings' numbers is the family goal: it shows who put in how much.
Can a child break something by accident?
A child can take tasks, send them for review, ask for rewards and put points into the family goal — they confirm a contribution themselves and can't take it back. Creating and deleting tasks, changing reward prices and approving work is for adults only.
Points and rewards
Are points money?
No. Points exist only inside your family, can't be cashed out or moved to another family, and have no cash value. They're just a record of what you agreed on. A reward can even be money for the piggy bank — an adult hands it over. In the child's app, points are called stars ⭐.
Do points expire if they go unused?
No. Points don't expire, don't disappear over time and never go below zero. We did that on purpose: nobody loses anything by taking a break. A break can cost points only if no one in the family uses the app for 12 months and there is no active subscription: then the family is deleted with everything in it.
Can I take points away as a punishment?
No, you can't take points away for bad behavior. We did that on purpose: if points can be taken away, they end up being used to punish.
Who hands over the reward?
An adult. The app shows that there are enough points and that the child asked for the reward, but you're the one who goes to the movies with them or gives the extra hour of screen time.
What is the family goal?
One shared goal for the whole family — a camping trip, a vacation, a big purchase. Kids put points into it if they want to, and the points add up to one shared total. It also shows who put in how much.
Plans and payment
Is the free version a trial?
No. The free version does not end and does not turn into a pumpkin. There are limits on how many tasks and rewards can be active at once and on how big the family can be, but none of them are about time.
What does Family Pro add?
More than two adults and more than ten children in the family, unlimited tasks and rewards, tasks on set days of the week or once a month on a chosen day, one task for several children at once, the family calendar, the full Family activity feed and longer analytics periods. The detailed comparison is on the Family Pro page.
How do I subscribe and cancel?
The family admin subscribes in the app, through the store it was installed from: the App Store or Google Play. The app doesn't take payments or store payment details. Cancel in the store you subscribed through: in your Apple Account settings or in Google Play → Subscriptions; you keep Pro until the end of the period you paid for. To stop an App Store subscription from renewing, cancel it at least 24 hours before the period ends.
The subscription is already paid for — how do I get Pro back?
If the subscription was bought earlier, for example on another phone, the family admin gets it back with "Restore purchases" in the app's settings. A purchase comes back only in the store it was made in: on iPhone from the App Store with the same Apple Account, on Android from Google Play with the same Google account.
Does every adult need to buy Pro?
No. The subscription is for the whole family: one adult with the admin role buys it, and everyone in the family gets Pro. Every invited adult starts as an admin until the family creator changes their role.
Data
What exactly does the app store?
The adult's email address, profile names and internal identifiers, tasks, rewards, family goals and contributions, adults' comments, point balances, the points history and the Family activity feed. The full list is in the Privacy Policy.
Are there ads or trackers?
There are no ads: no ad networks, no advertising trackers and no selling of personal data. The app does collect usage statistics and crash reports, to find what breaks; they carry no names and no text from tasks. It's on by default, and you can turn it off in the settings. The details are in the Privacy Policy.
How do I delete my account and data?
On iPhone, in the app itself: "Delete account" in the settings, confirmed the same way you sign in. A child deletes their own profile in the same place, with "Delete my profile" and a QR code shown by an adult. On Android there is no deletion in the app: write to support@family-agreements.app from the address the account is registered to; an account with a hidden Apple address is deleted in the app on iPhone. Deleting the account does not cancel the subscription: cancel it in the store where it was bought. What is deleted with the account and what stays with the family is described in the Privacy Policy.
What happens to the data if I stop using the app?
If no one uses the app for a long time, the data is deleted automatically: an account outside any family after 30 days; a family that has no children, no completed tasks, has never had a subscription and has had nothing created in it except invitations, after 60 days; any other family after 12 months, and its active parents are sent an email first. A family is not deleted while a Family Pro subscription is active; there are a few other exceptions too. The details, and what is kept separately — usage statistics kept by Google, for example — are in the Privacy Policy.
Still have a question?
Write to support@family-agreements.app — it goes straight to the developer.

